FAQ

If your product is damaged or leaking, please email us at mineralz.in@gmail.com within 48 hours with your order number, invoice, and clear images or videos of the damage, including packaging details.

Returns or exchanges are accepted only if the product is in a saleable, undamaged condition and in its original packaging. Contact us within 48 hours of receiving the product to initiate the process.

Once the product is received by our team, exchanges are processed within 24 hours. Refunds, if applicable, are processed within 10–15 business days.

Orders are typically delivered within 8–15 days from the date of order placement, depending on your location.

No, returns or exchanges are not accepted for reasons such as personal dislike of fragrance, color, or other subjective preferences unless there is a proven quality issue.

In case of incorrect or missing items, email us within 48 hours with clear images of the received package, including its contents and packaging, to resolve the issue.

Yes, we are a cruelty-free brand and do not test our products on animals.

We accept various payment methods listed on our website, including credit/debit cards and other secure payment options.

Yes, we ship internationally. However, customers are responsible for ensuring compliance with their country’s customs and import laws.

You can reach out to our customer support team at support@mineralz.in for any queries or assistance.